🎸 14-Day Return Window
We accept returns within 14 days of delivery.
To be eligible:
- Items must be unused, uninstalled, and in original condition
- Must be returned in original packaging with all included materials
We reserve the right to refuse returns on items that show signs of installation or wear.
To start a return, email us at support@falkonguitars.se with your order number and the reason for return.
🛠️ Items Not Eligible for Return
- Custom orders or modified parts
- Items sold as B-stock, discounted due to cosmetic flaws, or final sale
- Parts that have been mounted, sanded, drilled, finished, or otherwise altered
🔄 Exchanges
If your part arrives damaged or defective, please contact us within 7 days of delivery. We’ll work with you to exchange the item or find a suitable solution.
Please include clear photos of the issue along with your order number when reaching out.
💰 Refunds
Once your return is received and inspected, we’ll notify you of the result.
If approved, your refund will be processed to the original payment method within 5–7 business days.
Shipping costs are non-refundable unless the item was incorrect or faulty.
🚚 Return Shipping
- Customers are responsible for return shipping costs unless the return is due to our mistake.
- We recommend using a trackable shipping service and keeping the receipt.
- We are not responsible for returns lost or damaged in transit.